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While the vast majority of transactions do track, there are situations where something can go wrong. This can be for a number of reasons including anti-spyware, anti-virus or your browser adblock program prevent from tracking the purchase.

In order to aid successful tracking on your computer, please consider the following points:

1) Always start your shopping journey at Shopandrecharge and complete the process from here. Do not click from Shopandrecharge after you have added items to your basket or generated a quote.

2) Ensure that you purchase immediately after clicking through from Shopandrecharge. Do not click to any other sites during this process.

3) Ensure that your internet browser and firewall/security software is enabled to allow cookies.

4) Clear the cookies stored on your computer before purchasing.

It is hard for us to advise on further specifics due to the number of factors which can affect tracking on a single computer but we would advise one further step:

5) Try another browser software package or computer to test your tracking.

In order to track your purchases, small chunks of information (known as cookies) are stored in your browser, they simply store tracking information so that when you visit a store via Shopandrecharge, any purchases made will result in the store reading this information. The store will then send us information about your purchase, at which point we can verify your purchase

In order for the tracking to work, your browser must have these ‘cookies’ enabled.

In order to make sure that Shopandrecharge is classed as the ‘Last Referrer’ for a sale and so that we can track your purchases correctly, our cookie must be the last placed on your computer prior to a purchase.

Other websites including comparison sites and vouchercode sites use cookies which can override the Shopandrecharge cookie, meaning that they get paid for your purchase instead of us – hence, you will not receive the recharge.

Therefore, we advise that users should clear the cookies from their computer prior to clicking through to Shopandrecharge to prevent another website from getting paid for your purchase.

For more information on clearing cookies Click Here.

The merchant’s website should behave the same via Shopandrecharge as it would if you were to visit the website directly.

If you are experiencing a problem specific to a merchant’s website, we would hope that this is only a temporary problem and ask that you try again shortly.

As we hope you can appreciate, it can be hard for us to advise with regards to external websites as we feature so many.

The only other thing that we can really suggest is that you try to clear your cookies for the internet browser that you are using or try on a different day.

If this problem is persistent you could try downloading and using a different internet browser or if possible, a different computer to see if you encounter the same problem.

Transactions must be completed immediately and wholly online via Shopandrecharge to be eligible for recharge.

What this means is that you can’t click through to a merchant and place items in your basket and then come back and purchase them at a different time. Or you can’t generate a quote, save it, and then come back and purchase that saved quote.

You can go back and make a purchase with the merchant if you want, but you must start the process from the beginning again, not using any previously saved quotes or shopping baskets.

If you want to shop around and try and find the best deal, this is fine, but once you know where you want to make your final purchase from, we would advise that you clear your cookies before you complete it to ensure that your sale is credited to Shopandrecharge and not another website.